Refund policy

Returns & refunds

Need help with an order? Email service@namikico.com with your order number or other proof of purchase. We will explain the next steps and provide the return address. You do not need our approval before notifying us that you wish to cancel.

Changing your mind

For eligible online purchases, tell us you wish to cancel within 14 calendar days after delivery. You then have a further 14 calendar days to send the items back. You do not need to give a reason. Sale items have the same cancellation rights as full-price items.

Sealed hygiene products

For products supplied with a hygiene seal that are unsuitable for return once unsealed, including sealed lashes and lash adhesives, change-of-mind returns require the seal to remain intact. Opening the outer shipping parcel does not by itself remove your cancellation rights. This exception does not limit your rights if goods are faulty, damaged or not as described.

Sending a return

Contact us for the correct return address before posting your parcel. Pack the items securely, include your order reference and keep proof of postage. For change-of-mind returns, you pay the direct return postage costs unless we have agreed otherwise. Where we are responsible for faulty, damaged, incorrect or misdescribed goods, we cover reasonable return postage costs. This postage provision does not change any rights or terms already agreed for an earlier purchase.

Refund timing and delivery charges

For eligible cancellations, we refund without unnecessary delay and within 14 calendar days of receiving the goods back or your evidence of sending them back, whichever is earlier. If no return is required, we refund within 14 calendar days of your cancellation notice.

When you cancel the whole order, we also refund the standard outbound delivery charge you paid. An extra charge for a premium delivery option is not refundable beyond the cost of our standard option. We use the original payment method unless you expressly agree otherwise, and do not charge a refund fee. Your bank may take additional time to display the credit.

Faulty, damaged or incorrect goods

Please contact us as soon as you notice a problem so we can help. A photograph may help us assess it, but we do not impose a 7-day reporting limit on your statutory rights. UK consumers normally have a 30-day short-term right to reject goods that do not meet the required standard. Rights to a repair, replacement or, where applicable, a refund can continue after that period. Hygiene seals and sale pricing do not remove these rights. Where a refund is due for rejected faulty goods, we refund without undue delay and within 14 calendar days of agreeing that you are entitled to it.

Your consumer rights

This policy does not restrict rights provided by applicable consumer law. If you buy from outside the UK, mandatory rights in your country continue to apply. For questions about a return or a refund that has not appeared, contact service@namikico.com.

Optional cancellation form

You can email us a clear cancellation statement or use this form. You do not have to use the form.

To: NAMIKI LASH LLC, 124 S Moore Ave unit 57, Monterey Park CA 91754, United States; service@namikico.com
I give notice that I cancel my contract for the following goods: [items]
Order number: [reference]
Ordered on / received on: [dates]
Name: [your name]
Address: [your address]
Date: [date]
Signature: [only if submitting on paper]

The postal address above is for cancellation notices. Please contact us for the correct goods return address before posting products.